The EchoDek Way

IT Projects have a bad reputation. Always late. Always over-budget. Never do what they are supposed to.

EchoDek is different. We deliver what you need when we promised for the costs agreed.

The EchoDek Way is different

We start with a chat over a cup of tea. I'll find out what you're looking for. And I'll have a few questions for you too. Nothing too taxing; I just like to be sure that what we end up proposing has some real business value for you.

The Outline

A few days later, I'll send through an Outline Proposal. This describes the problem you're looking to solve, our solution for it and a break-down of how to implement it. We call these "stories", each of which is divided into individual chapters, known as features. Each feature has an estimated cost associated with it – this is a monthly fee, so you can pick and choose exactly which pieces you need first and you only pay for what you use.

The Modular Delivery Process

First, we'll send you an NDA – if we want to go any further, we're going to have to dive deep into the nuts and bolts of your business and you need to feel safe while we do that.

And then, we arrange an "Action Plan and Process Review". This is a paid engagement where I sit with you and your staff and we go through exactly what you need, the best way to achieve it and how to make sure that we hit our goals.

The Action Plan and the Detailed Specification

The outcome of the review meeting is an Detailed Specification. A detailed description of how we move your company forwards, how we overcome the hurdles in front of you and achieving your goals.

The Detailed Specification includes descriptions of the stories and features of the software, in plain English, often with story-boards describing how it will work. We also include an Action Plan – milestones, system reviews and emergency planning drills (because, when building something mission-critical, disaster recovery plans are essential). And it includes the payment schedule. From the start of the project to go-live, through to the maintenance and ongoing support.

EchoDek in Action

Once agreed, the team gets to work, using our unique 12-stage Modular Delivery Process. Each feature is re-estimated and approved by you. Our operations team schedules the work, then delivers it. It undergoes three separate reviews to make sure it meets our high standards, before being released to you for approval. Only once you have looked at it again do we allow it to get released.

At each milestone, we review our progress and if necessary, we reprioritise – the world moves fast and sometimes you need to roll with the punches.

Don't expect any drama, no fireworks. We've done all the testing, everything is set up days in advance, so you can watch your new system go live with no tension or headaches.

After the after-party

Next, we schedule in the disaster recovery drill (so we're prepared for any emergencies) and reviews at one, three and six months. During the reviews, we look at those measures of success we decided upon at the start and see if the project is measuring up. And if not, between us, we put together a plan to remedy it.

No business ever stands still, so our monthly payment plan also includes changes to existing features. Not only do you get hosting, backups and automatic system monitoring, but you also get to request as many changes as you want to the software. And if you need anything new adding to the system, the monthly fee is simply added on when it too goes live – again, you only pay for what you use.

The EchoDek Way

Our process is designed to give you peace of mind.

  • You get what you need, on time and on budget
  • We are ready for changes in your business
  • We are ready for disasters and emergencies
  • We measure performance to make sure we hit your goals

That's the EchoDek Way.

If you’d like to know more about how EchoDek can help you, as a business owner, reduce the time wasted by your team on tedious administration then get in touch. Or sign up below to take our free email course on getting organised, saving time and keeping track of your quotes, jobs and invoices.